Candy AI questions, answered from the source

Is Candy AI free?

There is a free tier, but it is very small and the limits are totals rather than daily allowances. An unpaid account can send five chat messages in total across all characters, create one custom AI character, and generate one image. After that the platform requires a subscription.

How much does Candy AI cost?

There is one Premium plan sold on several billing terms. Paying monthly costs 13.99 euros a month. Paying for three months up front works out at 8.99 euros a month. Paying for twelve months up front works out at 3.99 euros a month. Local taxes are added on top and every term renews automatically.

Is the 3.99 euro price really a monthly charge?

No, and this is the most common misreading of Candy AI pricing. The 3.99 figure is a per-month equivalent of the annual plan. Choosing it takes a single payment of 47.88 euros from your card, and it renews at the same price and term unless you cancel.

Can I see the prices before signing up?

Yes. The subscriptions page on the official site shows the plans without requiring an account or a login, which is unusual in this category. Our reading of that page returned prices in euros, which is likely determined by location, so the currency you see may differ.

What are tokens and what do they pay for?

Tokens are an internal currency that sits on top of the subscription. They pay for image generation, video generation, creating a custom AI character, listening to voice messages, voice and phone calls, and unlocking private content packs. Ordinary text chatting consumes no tokens at all.

How many tokens does a subscription include?

A Premium subscription includes 100 tokens per month. Annual subscribers receive the allowance monthly on their signup day-of-month rather than as a lump sum, while their card is charged only once a year. There is also a higher Premium Plus level documented as including 230 tokens a month.

What happens when I run out of tokens?

Image, video and voice features stop working until you buy more, even though the subscription is still active and text chat continues to work. The platform has a dedicated help article explaining why an active subscriber is being asked to purchase tokens, which suggests this surprises a lot of people.

How much do extra tokens cost?

We cannot tell you, because the token shop requires a login and publishes no public price list. The only first-party figure we located describes 200 tokens as a twenty-dollar value, in a help article about referrals, which is a valuation rather than a price on sale.

Does Candy AI have an iPhone or Android app?

No. The platform states it does not offer a native mobile app for iOS or Android and that the service is used through a mobile browser. It does offer an installable web app, so you can add it to your home screen and get an app-like window and notifications without any app store.

Then what are the Candy AI apps in the app stores?

They are published by other people. A search of the Apple App Store returned thirteen name-similar results, none of them published by the operating company. A Google Play search returned around fifty apps with no mention of the operator anywhere. The Google Play developer account using the name Candy AI describes itself as a Danish barbershop business.

How do I cancel my Candy AI subscription?

Log in, open My Profile, go to Settings, and use the Unsubscribe button at the bottom of the page. It is self-service and takes under a minute. Your access continues until the end of the billing period you have already paid for.

Does cancelling give me a refund?

No. Cancelling stops the next charge but returns nothing. A refund is a separate request that has to be made to support, and the platform has a help article written specifically for people who cancelled and are waiting for money that was never going to arrive automatically.

Can I get a refund from Candy AI?

Only inside a narrow window. The terms of service give you 24 hours after payment to request one, and refuse requests made after that. A subscription refund is also refused if more than 20 tokens have been used, and a token package refund is refused if any tokens have been used. The clause covers purchases made by card.

Do EU and UK customers have stronger rights?

Yes. The terms grant EU and UK users a 14-day right of withdrawal on an initial purchase, expiring 14 days from the date of the purchase confirmation email. That is a statutory consumer right that sits alongside the platform's own 24-hour rule rather than inside it.

Can I pause my subscription instead of cancelling?

No. The help centre answers this directly: subscriptions cannot be paused, only cancelled. If you want a break you have to cancel and subscribe again later. You can, however, switch between billing terms, with the change taking effect at the start of the next billing cycle.

How do I delete my Candy AI account?

Open My Profile, then Settings, then find the section labelled as the danger zone and use the Delete Account button. Deleting the account before a renewal date also cancels an active subscription. Some data is still retained for legally mandated periods after deletion.

What does the charge look like on my bank statement?

It appears as EverAI, the name of the operating company, rather than anything containing the word Candy. This is stated both on the subscriptions page and in a dedicated help centre article. If you are trying to identify an unfamiliar EverAI charge before disputing it, that is the connection.

What payment methods does Candy AI accept?

Credit and debit cards, cryptocurrency, Apple Pay, Google Pay, and bank transfer through Volt and Pix. Note that the published refund clause covers card purchases, so paying by cryptocurrency is the more private option but not the more recoverable one.

Who owns Candy AI?

Candy.ai is owned and operated by EverAI Limited, a company incorporated in Malta under registration number C107181, with a registered office in Santa Venera. The company name and number appear in the platform's own terms of service and site footer.

Is there a working Candy AI promo code?

We could not verify one. Coupon aggregator sites advertise this brand at 20, 65, 70, 75, 95 and 100 percent off simultaneously, which cannot all be true. The discount we can confirm is the one published on the subscriptions page itself with no code required: 35 percent off for a three-month term and 70 percent off for a twelve-month term.