What Candy AI actually costs
Candy.ai has no page on its own site called pricing — the plans live at a subscriptions URL that most write-ups never open, which is why third-party figures for this platform contradict each other so wildly. Below is what that page shows, plus the part that costs people money afterwards: the token system and the refund window.
Unofficial fan guide. We earn a commission if you subscribe through our link.
One Premium plan sold on four billing terms. Paying month to month costs €13.99. Paying three months up front works out at €8.99 a month, charged as a single €26.97. Paying a year up front works out at €3.99 a month, charged as a single €47.88. Local taxes are added on top and every term renews automatically. There is no separate cheaper tier — the discount is entirely a reward for committing longer.
Every published plan and what it really charges you
These figures come from the Candy.ai subscriptions page, which is visible without creating an account — you do not need to sign up to see them. The page lists prices in euros.
| Billing term | Advertised rate | Discount shown | What is actually charged |
|---|---|---|---|
| 12 months | €3.99 / mo | 70% off | €47.88 once a year |
| 3 months | €8.99 / mo | 35% off | €26.97 once a quarter |
| 1 month | €13.99 / mo | — | €13.99 monthly |
| 2 weeks | — | — | €9.79 per fortnight |
| 1 week | — | — | €5.60 per week |
The 70% and 35% discounts are calculated against the €13.99 monthly rate, which the page shows struck through on the discounted plans. Two-week and weekly options also exist alongside the three main plans.
Is Candy AI free? There is a free tier, and it is very small
You can use Candy.ai without paying, but not for long. The platform's own help centre spells out exactly what an unpaid account can do, and the limits are total rather than daily.
5 messages
Five chat messages in total across all characters — not five per character and not five per day.
1 custom character
A free account can create one custom AI character.
1 generated image
One image generation, then the visual features stop until you subscribe.
The second bill: how tokens work on top of the subscription
Subscribing does not make the platform all-you-can-eat. Candy.ai runs an internal currency called tokens, and a Premium subscription includes an allowance of 100 tokens per month. Understanding what does and does not consume them is the difference between a €47.88 year and a much larger one.
| Activity | Costs tokens? |
|---|---|
| Text chatting with a character | No — chat itself is free of tokens |
| Generating an image | Yes |
| Generating video | Yes |
| Listening to a voice message | Yes |
| Voice and phone calls | Yes — 3 tokens per minute at the stated beta price |
| Creating a custom AI character | Yes |
| Unlocking a private content pack | Yes |
Yearly subscribers still get tokens monthly
Paying for a year does not hand you 1,200 tokens on day one. The allowance arrives each month on your signup day-of-month, while the card is charged only once a year.
Running out means buying more
Once the monthly 100 are gone, image, video and voice features stop until you top up. Candy.ai has a dedicated help article answering why an active subscriber is being asked to buy tokens — which tells you how often this surprises people.
Tokens do not convert back
The terms of service state tokens are non-transferable and cannot be exchanged for money. Unused balance is not a store of value.
Candy AI promo codes: the only real discount
Search for a Candy AI coupon and you will get a page of sites confidently offering different numbers. A single search shows the same brand advertised at 20%, 65%, 70%, 75%, 95% and 100% off — simultaneously, by different coupon aggregators. Those cannot all be true, and coupon farms generate that content automatically whether or not a code exists.
There is no working public promo code for Candy.ai. The discount that does exist is the one the platform publishes itself, on its own subscriptions page, with no code required:
- 35% off the monthly rate for committing to three months.
- 70% off the monthly rate for committing to twelve months.
Any code would have to beat that 70%, which is why the 95% and 100% claims are worth treating as what they look like. Our advice is unglamorous: take the annual term if you already know you want the platform, take the monthly if you do not, and do not spend an evening pasting codes into a checkout.
The refund rule is tight, and it has a second condition
This is the clause most reviews of Candy.ai skip, and it is the one that decides whether a purchase you regret is recoverable. It has two parts, and you need to pass both.
- Twenty-four hours. The terms of service state you have 24 hours after payment to request a refund, and that no refund will be issued for a request made after that.
- Token usage. For a subscription, the refund is refused if more than 20 tokens have been used. For a token package, the rule is stricter still — using your tokens disqualifies the purchase.
- Card payments only. The refund terms cover subscriptions and token packages bought by card. If you paid with cryptocurrency, a wallet or a bank transfer, refund eligibility is not covered by that clause.
- Cancelling is not requesting. Cancelling a subscription does not trigger a refund. Candy.ai's own help centre has an article for people who cancelled and are waiting for money that was never going to arrive — you have to ask support separately.
Two further exclusions worth knowing: there is no refund for content that was moderated or removed for a policy violation, and none for characters or features the platform itself removes or changes.
Step-by-step: cancelling, requesting a refund and deleting the account →
Payment methods and what shows on your statement
Candy.ai accepts credit and debit cards, cryptocurrency, Apple Pay, Google Pay and bank transfer via Volt and Pix. The named payment processors in its privacy policy are Emerchantpay, TrustPay, Volt, Coingate and UpGate.
The charge appears on a card statement as EverAI — the operating company's name — rather than anything containing the word Candy. It is worth remembering both ways round: it keeps the platform name off your statement, and it is also why an unfamiliar EverAI line is not a fraudulent charge.