What Candy AI actually costs
Candy.ai has no page on its own site called pricing — the plans live at a subscriptions URL that most write-ups never open, which is why third-party figures for this platform contradict each other so wildly. Below is what that page shows, transcribed exactly, plus the part that costs people money afterwards: the token system and the refund window.
Unofficial fan guide. We earn a commission if you subscribe through our link.
One Premium plan sold on four billing terms. Paying month to month costs €13.99. Paying three months up front works out at €8.99 a month, charged as a single €26.97. Paying a year up front works out at €3.99 a month, charged as a single €47.88. Local taxes are added on top and every term renews automatically. There is no separate cheaper tier — the discount is entirely a reward for committing longer.
Every published plan and what it really charges you
These figures come from the Candy.ai subscriptions page, which is visible without creating an account — you do not need to sign up to see them. We observed the page in euros; we did not observe a US dollar version, so we are not going to quote dollar figures we did not read.
| Billing term | Advertised rate | Discount shown | What is actually charged |
|---|---|---|---|
| 12 months | €3.99 / mo | 70% off | €47.88 once a year |
| 3 months | €8.99 / mo | 35% off | €26.97 once a quarter |
| 1 month | €13.99 / mo | — | €13.99 monthly |
| 2 weeks | — | — | €9.79 per fortnight |
| 1 week | — | — | €5.60 per week |
The 70% and 35% discounts are calculated against the €13.99 monthly rate, which the page shows struck through on the discounted plans. The two-week and weekly options appeared in the page markup alongside the three main plans; we could not establish whether they are shown to every visitor or only in certain conditions.
Is Candy AI free? There is a free tier, and it is very small
You can use Candy.ai without paying, but not for long. The platform's own help centre spells out exactly what an unpaid account can do, and the limits are total rather than daily.
5 messages
Five chat messages in total across all characters — not five per character and not five per day.
Candy.ai help centre, free user article1 custom character
A free account can create one custom AI character.
Candy.ai help centre, free user article1 generated image
One image generation, then the visual features stop until you subscribe.
Candy.ai help centre, free user articleThe seven-day trial
Some Candy.ai marketing pages mention a seven-day trial with full access. We could not find a trial in the terms of service or on the subscriptions page, and the help centre instead documents the hard five-message free tier above. Treat any trial as unconfirmed until you see it at checkout.
Claim seen on candy.ai marketing pages; absent from terms of service and subscriptions pagePrices in US dollars
Our reading of the subscriptions page returned euros, which is likely determined by location. Third-party sites quote the same digits with a dollar sign, but we did not observe a dollar page ourselves, so we do not state one.
candy.ai subscriptions page returned EUR on 1 August 2026The second bill: how tokens work on top of the subscription
Subscribing does not make the platform all-you-can-eat. Candy.ai runs an internal currency called tokens, and a Premium subscription includes an allowance of 100 tokens per month. Understanding what does and does not consume them is the difference between a €47.88 year and a much larger one.
| Activity | Costs tokens? |
|---|---|
| Text chatting with a character | No — chat itself is free of tokens |
| Generating an image | Yes |
| Generating video | Yes |
| Listening to a voice message | Yes |
| Voice and phone calls | Yes — 3 tokens per minute at the stated beta price |
| Creating a custom AI character | Yes |
| Unlocking a private content pack | Yes |
Yearly subscribers still get tokens monthly
Paying for a year does not hand you 1,200 tokens on day one. The allowance arrives each month on your signup day-of-month, while the card is charged only once a year.
Candy.ai help centre, paid user articleRunning out means buying more
Once the monthly 100 are gone, image, video and voice features stop until you top up. Candy.ai has a dedicated help article answering why an active subscriber is being asked to buy tokens — which tells you how often this surprises people.
Candy.ai help centre, subscription and tokens articlesTokens do not convert back
The terms of service state tokens are non-transferable and cannot be exchanged for money. Unused balance is not a store of value.
candy.ai terms of serviceThe price of a token pack
The token shop requires a login, so there is no public price list to quote. The only first-party number we found describes 200 tokens as a twenty-dollar value, in a help article about referrals — a valuation, not a price on sale.
Candy.ai help centre, referral article; token shop is login-walledCandy AI promo codes: what we found when we actually looked
Search for a Candy AI coupon and you will get a page of sites confidently offering different numbers. In a single search we saw the same brand advertised at 20%, 65%, 70%, 75%, 95% and 100% off — simultaneously, by different coupon aggregators. Those cannot all be true, and coupon farms generate that content automatically whether or not a code exists.
We could not verify a single working public promo code for Candy.ai. What we can verify is the discount the platform publishes itself, on its own subscriptions page, with no code required:
- 35% off the monthly rate for committing to three months.
- 70% off the monthly rate for committing to twelve months.
If a code exists at all, it would have to beat 70%, which is why the 95% and 100% claims are worth treating as what they look like. Our advice is unglamorous: take the annual term if you already know you want the platform, take the monthly if you do not, and do not spend an evening pasting codes into a checkout.
If Candy.ai publishes a genuine promotional code we can confirm, it will appear here with the source next to it, like everything else on this site.
The refund rule is tight, and it has a second condition
This is the clause most reviews of Candy.ai skip, and it is the one that decides whether a purchase you regret is recoverable. It has two parts, and you need to pass both.
- Twenty-four hours. The terms of service state you have 24 hours after payment to request a refund, and that no refund will be issued for a request made after that.
- Token usage. For a subscription, the refund is refused if more than 20 tokens have been used. For a token package, the rule is stricter still — using your tokens disqualifies the purchase.
- Card payments only. The refund terms cover subscriptions and token packages bought by card. If you paid with cryptocurrency, a wallet or a bank transfer, refund eligibility is not covered by that clause.
- Cancelling is not requesting. Cancelling a subscription does not trigger a refund. Candy.ai's own help centre has an article for people who cancelled and are waiting for money that was never going to arrive — you have to ask support separately.
Two further exclusions worth knowing: there is no refund for content that was moderated or removed for a policy violation, and none for characters or features the platform itself removes or changes.
Step-by-step: cancelling, requesting a refund and deleting the account →
Payment methods and what shows on your statement
Candy.ai accepts credit and debit cards, cryptocurrency, Apple Pay, Google Pay and bank transfer via Volt and Pix. The named payment processors in its privacy policy are Emerchantpay, TrustPay, Volt, Coingate and UpGate.
The charge appears on a card statement as EverAI — the operating company's name — rather than anything containing the word Candy. Two separate first-party sources state this: the subscriptions page and a dedicated help centre article. It is worth remembering both ways round: it keeps the platform name off your statement, and it is also why an unfamiliar EverAI line is not a fraudulent charge.
One caveat we could not resolve: the statement descriptor is documented specifically for card payments. We could not confirm what appears for cryptocurrency, wallet or bank-transfer payments.